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NERC eduroam information

eduroam is an international federation of academic institutions which allows its users to visit other organisations and use the same username and password to gain internet access as they would use at their home institution. Eduroam institutions span the world.

Acceptable use

Before using the service, you must understand both of the following documents:

Neither impose draconian limitations on what is permitted but be aware that abuse and misuse will result in sanction and leave you open to disciplinary action.

Visitors to NERC sites

Before connecting to the NERC 'Visited' eduroam service, please ensure you have read and accept the NERC Electronic Communication Policy and the eduroam (UK) policy (both available above).

To connect to the eduroam service whilst visiting one of the NERC sites listed below, please ensure that your device has been set up correctly before your visit. Your local IT support service should be able to assist with the required configuration.

If you have not cached your username and password from your home institution, then you may be asked to enter these once connected to the eduroam service.

The user credentials supplied by your device must identify your home institution; e.g. xyz@abc.ac.uk would identify user xyz from university abc.

If you encounter any problems, please contact your local IT support at your home institution for assistance.

NERC currently provides a Visited service at the following locations:

NERC users

NERC has implemented an eduroam 'Home' service. This allows NERC staff visiting other eduroam sites (e.g. universities) to gain access to the eduroam Wi-Fi network automatically.

The eduroam Wi-Fi connection must be configured on your devices in advance, and you should enter your credentials at configuration time. You will then not be prompted to enter them on subsequent connection to eduroam networks.

You should connect using your Office 365 logon username and password. For example:

Note: For most people, this is your email address. Please contact your local IT team if you have any questions.

eduroam will never display a web page to request your credentials. If you are presented with such a page, you must ignore it and contact your local support team for guidance.

To check if you are accessing eduroam from a valid location, you can use the eduroam map to zoom in to your location and identify known providers of eduroam access.

Apps can also be installed on mobile devices to check for valid eduroam access points:

Configuration instructions for NERC staff

Automatic setup

The preferred method for configuring your device is to use the eduroam CAT (Configuration Assistant Tool) - this tool will automatically set your device up to use the eduroam network. To do this, go to the eduroam CAT page and follow the instructions appropriate to your device, rather than using the guidance below.

Major operating systems

Mobile devices

Contact

If you experience any problems following these instructions, please contact your local IT support.